A few days ago I published a post regarding my LG G4 titled bugs and batteries. This is what I posted –
I thought I would be helpful and contact LG Customer support with all the bugs I have discovered with the G4 and those that also impact the Watch Urbane.
I also asked where I could buy a battery for the G4 along with the charging kit. Let’s not forget that in the USA, LG are offering G4 owners a free battery and charging kit and a 32gb micro sd card. You can also buy extra backs in different colours.
Around 3 weeks has passed, and LG customer support cannot progress any of my bugs as they are not in possession of a G4, to replicate and confirm problems, following which something might occur. I’m speechless over this.
Then we get to the bugs. One of which is repairable if I send my phone back in for repair. Very funny not. It’s a brand new phone, so my solution is that they can take back my phone and give me a brand new working phone. Except, this won’t fix this issue, a software update more than likely will.
The removable battery is flouted as a selling point of the G4 versus other phones like the Samsung Galaxy S6 that have moved to an internal battery that is non user removable. LG customer support informed me that LG Korea decided not to sell or send batteries to the UK. If you could buy and then use a third party battery you invalidate your warranty!
So I’ve elevated the above to within LG and wait their response. On the plus side, LG customer support is reachable with ease by telephone and they do call you back.
UPDATED – Well, I didn’t expect a response at 6pm on a Friday, but the Head of LG Mobile UK has personally responded and has started to address all my points. The email was about 3/4 A4 in length. As my website signature was not used the content is private currently. Once, I have less sensitive data to share, I will update this post again. I will say just one thing, customer support now have a G4.
So what has happened since. Actually quite a lot. The Head of LG Mobile UK has been actively working to provide a solution to all of the above. I have received since last Friday another 3 emails from the Head of LG Mobile UK. Just for clarity I did not use my website signature.
So this is the solution from LG –
– LG sent a brand new LG G4. I have to return my current G4 at my convenience.
– LG also delivered a spare battery for the LG G4. LG mentioned that batteries should be available soon in the UK. The main issue is that the retailers did not want to buy any, stating there was no demand.
– As a measure of goodwill, LG also sent a pair of LG Tone Infinim Bluetooth Headset headphones designed by Harmon Kardon.
– Apps – Whilst some of the apps eg LG Health needs updating to work properly with the LG Watch Urbane, LG are working on the update. In the meantime, I was asked to use Google Fit app.
– The reason the LG Customer support team didn’t have access to a G4 was due to the fact they had just moved offices. LG said that wasn’t really an excuse, but the real reason, however, the support team do now have a G4 available to help customers with any questions etc..
From my point of view, I think LG have been honest, helpful and quick to address my concerns. And very fair! The support team are accessible by telephone and that is a bonus in today’s world.
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