Updated – via BBC Business News Samsung is set to axe the Note 7. Now confirmed by Samsung.
Samsung went on record last night with the following statement –
“We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.”
This is not good news but now Samsung has to salvage its reputation. In reality there is no such thing as bad publicity, however, it will take a while for Samsung to recover from this. I hope for those people who bought the Note 7 from a different country and now cannot return them, that Samsung locally provides the means to get a return and refund. Currently Samsung has not to date offered a satisfactory solution to this issue.
If you have a Gear VR, Occulus have disabled Note 7 support.
The next question is who is going to rush and be the first to own the Samsung Galaxy S8 next year?
The Galaxy S8 will be the most thoroughly tested device in samsung’s history, so I definitely wouldn’t be put off buying one.
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No only a Note device for me. Ordered a Note 5 to keep me going until the next Note device. I have told Samsung UK that I have a HK imported device and I need a refund. Told me they will fall me back tomorrow.
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I have a Note 4, and I love the size and the stylus (I’ve commented elsewhere that I never thought convergence would encompass my sketchbook). But then I also like the removable battery and microSD.
It’s hard to see past another Note when I replace my current one, but a lot will depend on the choices Samsung make with the next model, for me, and how comfortable I feel about giving up a replaceable battery (or at least, an *easily* replaceable battery)
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In the USA Samsung have announced they will refund irrespective of where the Note 7 was purchased and if a gift they will still refund.
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Have you heard if Samsung UK is doing same ?
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They have told me they will refund my Chinese N9300. Process starts officially next week.
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That’s good. How will Samsung calculate what to refund you Jah?
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Hey Gavin in the USA My Verizon store is refunding me my the $400 I spent on a 2yr upgrade and I have ordered a Google Pixel XL at no cgarge
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That’s a good result. Seems in the USA the compensation and goodwill measures are much better than the UK. Let me know what you think of the Pixel 🙂
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