ALERT – FREE 50gb Dropbox Bonus Space on Samsung Galaxy S5 – YOU’LL BE LUCKY

So, you have just bought a new Samsung Galaxy S5, and are looking forward to getting 50gb free bonus storage space.

Note 1 – The Dropbox app needs to be preinstalled on your phone.

Note 2 – The account that signs in first, locks the deal and dropbox ID to that phone.

THE HUGE CON – If you already had an unexpired Samsung Dropbox bonus deal, you won’t get anymore space. The same would apply with a HTC phone as well.

What is annoying is I only have a month left with my previous Samsung 48gb bonus space but now I have nothing as I cannot sign in with a new email, as the device ID is already registered with Dropbox. And I won’t get the free 50gb bonus space thereafter.

So in my minds, this is a total CON. No where does it warn you when you go to setup Dropbox.

I have asked Samsung and Dropbox for comment and will update this article as and when a reply is received.

Update – since publishing this article I have been approached by a large number of people who have also suffered the same fate and not been able to obtain their free advertised storage for the Samsung Galaxy S5.

If you have been affected, please get in contact.

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79 thoughts on “ALERT – FREE 50gb Dropbox Bonus Space on Samsung Galaxy S5 – YOU’LL BE LUCKY

  1. Yes it stinks… and each time I buy a new phone you never get an extension.
    Like you I have just a month remaining then after that they want me to stump up either $9.99 per month or $99 per year.
    They tried to con me by giving me another 3GB if I decided not to take up their offer but that would still leave me a huge amount short and as such they know full well my only option is to pay their extortionate prices when Google are doing much better on the price front.

    Trouble is they know full well Dropbox is tied into so many of my accounts….. Makes you cross, oh yes it does.

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  2. I know this dropbox promo doesn’t sound fair when upgrading your Samsung phone < 2y. But you guys should all stop your whining and sign up for a free 50GB MEGA.co.nz account and get private encrypted cloud storage. the MEGA Android app allows you to sync your photos and videos to the cloud just like the dropbox app does. better than dropbox because it's encrypted – only you have the keys to your private photos. the NSA can't touch them.
    Drop dropbox. use MEGA

    Like

  3. p.s.
    I had the same problem and found this post looking for answers. I already have used the MEGA app so think this is just as good.

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  4. I know this dropbox promo doesn’t sound fair when upgrading your Samsung phone < 2y. But you guys should all stop your whining and sign up for a free 50GB MEGA.co.nz account and get private encrypted cloud storage. the MEGA Android app allows you to sync your photos and videos to the cloud just like the dropbox app does. better than dropbox because it's encrypted – only you have the keys to your private photos. the NSA can't touch them.
    Drop dropbox. use MEGA

    Like

  5. I have the same problem, got a mail about my acount running out. was trying al night to get it to work. but now i will try signing up with anoter email og simply use Google. There is no way they gonna make me pay for something i can get elswhere for free. so GOODBYE Dropbox..

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  6. Same problem here. the 50GB free Dropbox offer was one of the reasons I chose a Galaxy S5 over the HTC M8. my older S3 is nearly 2 years old and the 48GB free Dropbox space I received with the S3 is due to run out in a week. If it was made clear by Samsung that or Dropbox that if i purchase the phone direct from Samsung (which I did) then Dropbox would not come pre-installed and therefore I would not be entitled to any offer being advertised.
    The cost of upgrading my Dropbox account legitimately is now forcing me to look at other companies cloud storage.
    Wether it is Samsung or Dropbox, but one of these companies if not both, should be allowed to advertise in this way. There are may laws in place in other areas of advertising related to the miss-representation and miss-selling of goods and services. to me this is no different and all customers who parted with hard earned money believing they would be in receipt of 50gb of cloud storage space should be compensated and re-imbursed (and still receive the free space).
    Not very happy customer of Samsung

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  7. Same here. I even created a ticket with dropbox support. a week later i got a email from them:

    “Hi,

    Thanks for writing in. While we’d love to answer every question we get, we unfortunately can’t respond to your inquiry due to a large volume of support requests. Here are some resources for resolving the most common issues: ” – and then they link to their dropbox/help site..

    Seems like they dont want customers. Im switching to google drive instead.

    Like

  8. Im in the same boat, just wrote to Dropbox, and if that dossent help, ill write to Samsung. Im a bit sick about this, cause the dropbox space was one of the reasons i got this phone!

    Like

  9. Just removed Dropbox account on my s5 as my previous bonus expired. Signed back in and went to Dropbox website , clicked claim free space and got awarded 48 gb. So simple fix. When it brought me to the page to take a tour to claim this the fields were already ticked as I done them before.

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      1. It didnt work for me either, showed everything completed but still no 48gb of space.

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    1. It may help you but that does not indicate as you put it “helps you all”.
      Not everyone will install Dropbox on just the one device.
      Most will have it installed on several if not all of their devices including phones, tablets, PC’s and Macs.

      Like

      1. I have it on a phone, 2 tablets, a PC an a mac, what I said was remove account on your s5, I went to settings on my s5 then accounts and selected the Dropbox one, chose remove this account, then went to the Dropbox app and signed in with the exact same details. On the welcome page of the app I seen a banner up the top that said you may be entitled to free space or upgrade to pro. On clicking this it brought me to Dropbox.com where I claimed my free 48gb.

        I never said I only have it on one device.

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      2. You are lucky. That doesn’t work for me and many others and according to Dropbox it shouldn’t either. I will delete account again to see if Dropbox have changed their position following the bad press and complaints

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      3. At least worth a try, After reading up with no luck and then trying this thinking it was worth a shot I was shocked and just thought I’d share how it worked for me.

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  10. Paddy,
    The link you gave us has one line not crossed through and that is to install Dropbox on more than one device.
    As such this was my indication you only have it installed on the single unit.

    As to your example; many have tried your method and I can honestly say it does not work for a very large proportion of users.
    Dropbox is so tightly interweaves into our accounts it makes it practically impossible for many to erase all links to Dropbox.

    Like

    1. I see what you mean mike, but I can assure I have it on several devices and a few more over the past years. Maybe this is because I never installed it as part of the initial welcome offer and chose the other options when signing up.

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      1. And I only meant remove it from your phone not other devices. I have removed it from my galaxy tabs, my mac or my laptop. Also in the image does indicate it was installed on a PC the option not crossed out in the image was to other computers you use. But the option to install on your PC was marked out.

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  11. Didn’t work on my new s5. I just switched from a Motorola Razr Maxx to the Samsung s5. No free data storage on dropbox 😦

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  12. I did not get anything more then the 2 gb. And I use it for the first time, so never used any other expired deal 😦

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  13. So this is what we get for being loyal Samsung/Dropbox customers…
    Thanks for this post I was scratching my head thinking what went wrong… only 3 days left on my old S3 promotion… that really sucks.

    Like

    1. @alienware

      Believe what you want but I know I got it twice.
      It came through a second time when I resigned in with my s5
      I tried to do this with my Note 3 (work phone) with no luck.

      I was simply trying to share what worked for me but your being a bit snotty about it. Just because you may tell lies it doesn’t mean everybody does.

      If you want evidence here is a link (to my bonus dropbox account) with the mail from dropbox confirming my free space

      I hope the rest of you get sorted soon and I will continue to follow the thread ad I really could do with the expected storage on my work account.

      Paddy

      Like

  14. I have the same problem and the dropbox space made my decision to a galaxy s5 intead of the htc m8. I am very disappointed.

    Like

  15. same problem … did HOPE the S5 would come with this, but to be fair i didnt cheak beforehand as the S3 has started crashing and the easiest option was just to upgrade. will try Paddys suggestion, when i can figure out if i have to remove all the files and recreate the account, but dont hold out much. I didnt get the S5 solely due to the DB space but its a bit galling to be denided it it such a way. i was tied into the S5 as I have the Allsharecast and didnt want to buy another.

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  16. Huge and Big Con!!!! i bought Samsung Galaxy S5 last month, and my dropbox almost expired. After i sign in, my dropbox with free 50GB not update at my dropbox account!!! Again, today i bought new Samsung Galaxy Tab Pro 8.4, same things happen again!!!!

    Like

  17. Same here. Had one month left from my last Galaxy Device. It’s a scam, it’s a con – this can not be possible. With the purchase of my Galaxy S5 I purchased 50GB for my Dropbox account for two years. How can they not give it to me?!

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  18. Guys I made it yesterday! Just log out of your account on the app, then log in again with the account that you want to get the 48gb. In your computer log in with the same account on Dropbox. Com, after that, go to Dropbox.Com/gs and do 5 of the 7 steps! Worked for me! (sorry about the English skills)

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    1. That is not true, updated from GS3 to GS5 and didn´t get any more space, this was also main reasons not to have to pay 100$ year for dropbox. I have also noticed that when you go to dropbox.com/gs with your browser when logged in to your Dropbox account, I get the information “you have earned 48gb” but actually it must be from the old campaign, there is actually nothing more, it´s just bullshit

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      1. Well, probably you already got the space on your SG3, right? Before I get my free space, I sent a e-mail for Dropbox support and they responde me with the steps to get the space and I was succesful. If didn’t work for your, try create a new account and try again, you have to do on your computer, remember that, the address dropbox.com/gs don’t work in mobile devices.

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  19. Came across this site and saw that others were having the same issue claiming the S5 Dropbox space. I wanted to share my experience.

    Originally have 50gb Dropbox from my Galaxy Note 10.1 purchase. It expires end of this month, meaning it is active until August. 2014.

    Just purchased a S5 last week. T-Mobile set my phone up (activation, added my old emails, etc.) and I found that my my existing Dropbox account (expires in Aug) was setup on my new S5. My account didnt show the new 50gb but did say that it expires Aug recommending I upgrade. i did not see any increase in my GB space. .

    So, I logged off my Dropbox account on my pc computer. I removed the dropbox account my s5 phone. I created a NEW DROPBOX account on my new S5. used a NEW email (secondary one I had) and logged onto the Dropbox account on the website. I now saw that my new account only had 2gbs BUT under the area where you see your Dropbox folders, I saw a folder that had some numbers (4 or 5) next to it. I clicked it and it said that I had to complete 4-5 steps to claim my 50gb reward or something like i have 5 more steps to claim my 50gb reward. The other steps said to install dropbox, invite friends, share folder, etc. So I did all that and my new account under the new email has the 50gb. I still have my expiring account too so I am migratign my folders from my old account to my new one. .

    Not sure if this will work with everyone but I honestly say it worked for me.

    Like

    1. I just did this. Please follow the above steps. Just create a new Dropbox account and complete the steps on dropbox.com/gs and your 50gb are good to go!

      Like

  20. anyone know what will happen to all my files and data that i already have on me original dropbox account, that has just expired, if i install a new one?

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  21. anyone know what will happen to all my files and data that i already have on me original dropbox account, that has just expired, if i install a new one? thanks

    Like

  22. I don’t mean to be contrary to popular opinion but this all sounds a bit greedy from the author. He got 2yrs of 50GB for free which was a promotion and now he is wanting another two years free when he upgrades his phone. This is like complaining that a company won’t give you another 30 day free trial of some service after already completing one. But this wasn’t 30 days it was 2 years of a free service! A promotional offer is just that – a promotion to get you to buy the phone. You shouldn’t expect to keep getting it over and over again. It’s a free promotion to get you to try out the large storage so you will be interested in purchasing it. Instead of being mad and calling both Samsung and Dropbox a con, the author should be thankful that he got 2 years of something free. Please note, I don’t work for either Samsung or Dropbox, just someone who isn’t a big fan of our entitlement culture.

    Like

    1. It’s not greed. It’s advertised by Samsung and still is on new phones coming out now. Even the Samsung Galaxy K Zoom. If Samsung made it clear it’s a once only offer on their devices then that’s fine. But they don’t. I’ve discussed it with their head office and they still haven’t changed anything. Despite what you may think I don’t mind paying for things. Probably have bought more apps to support developers etc. And my blog has no advertising. So I’m giving my time for free.

      People make decisions on choosing a phone for many reasons and one of those might be all the offers that come attached like those for the S5. I mentioned the K Zoom above. Samsung make a big song and dance that it comes with 50gb Dropbox. And with its 4.6gb internal storage, Dropbox is a good idea. Except like in the S5 you couldn’t claim it. And nowhere does it say you can’t and that’s the bit that’s wrong. Not even in any small print.

      Like

  23. Same issue as the others here.

    It’s downright disrespectful that Samsung advertise the Galaxy S4 and the Galaxy S5 as including two years free dropbox space which you simply don’t get the bonus if you had an old bonus from a previous Samsung phone.

    Logic dictates that the 2 year bonus from the new phone should reset the expiry date on your bonus space to 2 years from that date.
    It should cancel the old bonus and apply the new bonus. Not keep the old bonus (which is about to expire) and cancel the new bonus.

    Tried removing and adding account, clearing dropbox data, uninstalling updates to factory version and adding my account again.
    No bonus space.

    Lame, lame, lame.

    Like

  24. i have 3 months left on my Samsung 48Gb promotion on dropbox, what should i do?
    should i wait untill my free 48 expires then re enter the same email or sign with another email and move all my stuff to it ( that’s exhausting )
    advice please

    Like

  25. Information just released ~ Dropbox appears to be going after Microsoft’s OneDrive and Google Drive’s paid cloud storage services.
    There is of immediate effect a big change for Dropbox Pro.
    Today the company has revealed it is cutting the price for the 1TB service down to $9.99 a month.
    The only fly in the ointment is there’s no smaller plan, so if you only use a current Pro plan of 100GB you can’t stay on that plan at a reduced cost. It’s 1TB or nothing.
    Nip over to the Dropbox web site for further details.

    Like

  26. Same problem here, and I’m quite pissed off. I mean, if Samsung would be clear in it only being a one-time offer, it would be fine by me. But no, it isn’t stated ANYWHERE. So when I got my new s5 (had an s3) I was thinking, should I log in with my current account.. or should I make a new one? I thought nahh I’ll log in with my current account, because logically, I will receive 48gb again as a “thank you!” for getting a new phone. But nope. It’s a damn scam. SHAME ON YOU SAMSUNG/DROPBOX!

    Like

  27. Register new email account work for me perfectly! Thanks!

    But if you still prefer to use your old email account as the email address to sign in to your dropbox, here’s the trick:
    go to your old dropbox account setting and change your personal email to some other email address, after verify, use your original email sign up another account and then use it sign in at your phone again.

    So, now you got same amount of space under same email !

    Like

  28. +1
    Samsung is not able to help and Dropbox also will not!
    This seems to be a customer parody…
    @Reshalina
    this will not work until your old account is full o data…
    no need 4 an empty box….!!!

    will send my Tab S back and get an iPad Mini…

    Like

  29. This is straight from Dropbox’s Help section (I’ve “caps locked” the important part that I think all of you need to pay attention to/reread): The first Dropbox account that signs in to the app on the device will get 48 GB of free space (assuming the other conditions are met). EACH ACCOUNT IS ONLY ABLE TO CLAIM THIS PROMOTION ONCE.

    Like

    1. Yeah, if only everyone telepathically knew to check the help section BEFORE signing into their usual dropbox account…. lol

      Like

  30. Shit, just got the S5, signed in to my old DB account thinking it would load the 50GBs to that, I feel cheated; it said nothing about the free year only being applied to new accounts…

    Like

  31. Hey if you’ve got a gmail account, what you can do is to try creating a new Dropbox account using a variation of your current account. for example, if you’ve got abcdef@gmail.com, you can create a new Dropbox account with abc.def@gmail.com! Dropbox will send the email back to your current account at abcdef@gmail.com because Gmail doesn’t differentiate between the fullstops for your username. This does mean you’d have to transfer the files over, but at least you’ll be able to stick with the same email for your Dropbox account.

    Like

  32. I can verify new account works. I had Note 2 from Dec 18, 2012. Still not expired for 48GB for 2 years. No bueno on current account. Created new account by referring to myself. Went through 4 of the 7 on the checklist. I then unlinked my new Galaxy 12 tablet from Dropbox. Logged back in under the new account. This completed #5 of 7 for the requirements (install dropbox on Android). Received email from Dropbox that I had received my 48GB of space for 24 months. New account has it. A little bit of a bummer to have login all devices on new account, but better than losing on the tremendous amount of space.

    Like

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