Tag Archives: LG responds

LG G4 – First Failure – update from LG

The other day I wrote about the first failure on the LG G4 with their QuickRemote app. See here https://gavinsgadgets.com/2015/06/02/first-failure-on-the-lg-g4/

Well I decided to drop LG Customer support a quick email just notifying them of the issue, and within 24 hours I received the following email –

“Good morning Gavin,

Thank you for your query regarding your G4.

I hope this email gets to you safely and you have had a fantastic morning so far.

I am sorry to hear that you are experiencing this issue with your app.

I have had a look into this for you and I can confirm that this is not a bug with the G4, it is infact due to the application not being optimized yet for the G4 causing undesired issues like you have been experiencing.

There will be an update released soon for the app Gavin to get this resolved for you”

So that’s good news. Also, I was quite impressed how honest LG were about the situation.