Samsung has issued a global recall of its Note 7. It seems this process is still in chaos for some users plus there is a different rule for customers dependant on which country they live in.
Daniel left a comment yesterday and needs your help too –
“I’m a Singaporean Note 7 user and it’s terrible Samsung Singapore isn’t offering any other option but to wait for a replacement (of the same colour) to arrive. no refunds, no swap with an S7/Edge. when I bought the phone, I wasn’t expecting it to brick on me after just 5 days, and then get subjected to so many restrictions on usage. they’ve locked us in to the replacement, which still can’t be used on aircraft. we’ve got absolutely zero choice in this whole madness that nobody knows will last for how long or develop in which direction. no idea also if the bootloop/bricking is still gonna affect the replacements they’ve been issuing since 16 Sept. the replacements are still exynos variants, so that’s possible i guess. anyway over 500 of us now have signed a petition demanding refund (i’d estimate 5k-10k pre-recall Note 7 customers here)”
So please help Daniel and sign this petition below.
The boot loop issue has impacted many people.
Samsung UK has issued a further statement saying that a software update will limit the battery to charging to 60%. Plus it now has an IMEI checker to confirm which phones are dangerous.
So prevent a phone from charging to full, meaning a person is going to have to charge it more often which is not a good idea, surely.
So how does anyone tell if the new Note 7 is safe? A new Note 7 owner can be fully confident that their replacement device is not affected by the battery cell issue, courtesy of a new UX update to the battery icon. Any Note 7 device that shows a ‘green’ battery icon (previous software version is white) on the device notification bar, the ‘Power Off’ prompt screen or the Always-On Display can be assured that the device is safe for charging. This UX update will be rolled out from tomorrow in UK and Ireland.
Has Samsung not heard of apps that skin the status bar and can change the icon. Samsung need to deactivate any phones not returned.
In the US there are incidents from stores refusing to let customers return the phone, to others which were unable to offer a replacement or loaner phone, or attempted to charge customers for missing boxes and accessories (which Samsung stated weren’t required when returning a handset), there seems to be a lot of confusion in stores as to what the returns process should actually be. UPS & Fedex will not accept the phones for return back to Samsung.com.
There are also issues with Note 7 bought in a different country to where the current owner is living. Samsung UK refuses to exchange a dual sim Note 7 with another dual sim version. Instead, they will only offer a single sim.
This is not an easy situation for Samsung, but the message is still not consistent enough. The methods and compensation, and loan devices should be identical across the globe. A lot of replacement devices have now reached people, but my concern is the Note 7 as a model is ruined.