Tag Archives: Samsung

I am not happy with Samsung – Editorial & Rage – MAJOR SAFETY UPDATE

Since publishing my post below the US Safety Commission tweeted the following – “Stop using the Note 7 and power it down/off”

Unlike some publications and websites that rely heavily on support from PR companies, manufacturers and other sources for new devices and revenue, I made it my moto from day 1 to always speak my mind and be as honest about a product as possible.

Gavin’s Gadgets will be 4 years old this December and in this time I have let my feelings be known quite strongly on a few matters but always with valid cause.

So now it is the time whereby I will express my anger with Samsung and the Note 7. Now before you all say that I am a Samsung hater, let me explain that when I look back at all the tech I have owned in the last 30 years, a lot of it has been Samsung devices. In fact, if you go to the menu reviews and look through the tablets, phones, audio and wearables there are about 30 reviews covering Samsung products.

To give you an idea as to my anger with Samsung, I am in the process of selling anything I own with the Samsung logo and have decided NEVER to entertain any more of their devices.

First of all Samsung hasn’t done an official recall of the Note 7. It has stopped selling the phone and asking nicely for you to return it. At first this was only voluntary. Samsung stated as of 1st September only 35 devices worldwide had exploded. When I enquired about my Note 7 I was told there had been no issues in the UK, yet engadget.com reported they had been told on the quiet by Samsung that there were recorded issues in the UK. Samsung has now removed the number 35 off its UK website. It would not surprise me if this number is higher, much higher.

If the device was officially recalled this would make it illegal in the USA to be sold by anyone. Samsung should follow an official recall and have an official process. At the moment in the UK, it is a mess. One minute it will be done this way the next minute another way. Now let us say you gave a Note 7 to a friend as a birthday present, Carphone Warehouse will not except it back unless it is from the original owner. That’s crazy and even more so if said friend even had the original purchase receipt.

Looking at the XDA Forums, it seems that there is a lot of stalling tactics going on. This means that if you had a 14 day cooling off period, you might find while you wait for a resolution which changes by the minute, you lose all your consumer rights in being able to simply return it.

The next problem is the Royal Mail and likely other companies will not allow the phone to be posted. So how do you return an explosive device in the post? Amazon UK is refunding customers money and as of todays date has still told their customers not to return the phone, but power off and keep it. That is how it should be done. Meanwhile Samsung is stalling to hold on to people’s money for as long as possible.

Now let us suppose you got your phone from overseas. Samsung UK refers you to Samsung Support in the country you bought the phone from, but that Samsung office refers you back to Samsung UK. This phone has the potential to explode and yet nobody in Samsung globally are trying to find solutions to fix these gaps in exchanging a hazardous phone that also cannot be posted because it is dangerous.

New issues are coming to light with airlines banning the Note 7.

But the Note 7 isn’t just explosive, it is also have issues with spontaneous boot loops or phones just bricking. Plenty of comments on XDA Forums and by people I personally know and trust not to exaggerate.

So what about compensation by Samsung for all the wasted calls trying to find a resolution, lost data, out of pocket expenses, all the cases and accessories bought for a phone not being used anymore or returned for a full refund, contracts not being used as the phone is off for safety reasons and many more expenses. Well you’ll get nothing to properly compensate you.

In my mind Samsung are trying to avoid the compensation but not stating this is an official recall and following the respective guidelines laid down in certain countries.

If Samsung needed to recall the Note 7, it should have recalled every phone, issued full refunds immediately and then at a later date sent a new Note 7. In the meantime, it should have offered all customers a free loaned phone eg Samsung Galaxy S7.

If Amazon can refund the money instantly and also advise not to send the phone back, this at least gives the customer a chance to buy something else.

Of course many people would have sold their old phone just before the Note 7, only now to find out they have nothing to use.

This situation is not ideal or easy but I don’t think Samsung has directed this process correctly. I also think they are skating around the issue of compensation their customers correctly and fairly,

Over and out.

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Samsung and Sony take revenge at Apple – details

After Apple finished its announcements of new products, Samsung and Sony wasted no time and took aim at Apple over twitter.( Allow a few seconds for the tweets to appear properly) Of course, it is all very well Samsung making fun of Apple, but at least Apple are selling their products in the UK. The Samsung Note 5 is not being sold by Samsung in the UK still.

I do think this tweet from Sony was funnier though.

Samsung then had a field day.

At IFA 2015 many Apple competitors happily displayed their brand of phone, yet behind closed doors many then used an iPhone to chat to their colleagues

WOW 24 Smartphone Camera Shootout – Featuring Samsung Note Edge, Note 4, iPhone 6 Plus, HTC, Sony, Motorola, Nokia, BlackBerry and many more

Not sure about which phone or brand takes the best photos, then have a look at this super sized collection of photos from all the best and latest smartphones and some budget phones as a comparison.

Samsung Note Edge – https://www.flickr.com/photos/gavinfabl100/sets/72157647404207644/

Samsung Note 4 – https://www.flickr.com/photos/gavinfabl100/sets/72157648796796660/

Apple iPhone 6 Plus – https://www.flickr.com/photos/gavinfabl100/sets/72157647679181549/

BlackBerry Passport – https://www.flickr.com/photos/gavinfabl100/sets/72157648520943848/

LG G3 – https://www.flickr.com/photos/gavinfabl100/sets/72157645618979801/

Samsung Galaxy K Zoom – https://www.flickr.com/photos/gavinfabl100/sets/72157644532639249/

HTC One M8 – https://www.flickr.com/photos/gavinfabl100/sets/72157643265004874/

HTC One M7 – https://www.flickr.com/photos/gavinfabl100/sets/72157644039700054/

Samsung S5 – https://www.flickr.com/photos/gavinfabl100/sets/72157643875623354/

Samsung Note 3 – https://www.flickr.com/photos/gavinfabl100/sets/72157644034132513/

LG G Flex – https://www.flickr.com/photos/gavinfabl100/sets/72157644114354349/

Samsung S4 Zoom – https://www.flickr.com/photos/gavinfabl100/sets/72157644039495565/

Apple iPhone 5S – https://www.flickr.com/photos/gavinfabl100/sets/72157644035336913/

LG Nexus 4 – https://www.flickr.com/photos/gavinfabl100/sets/72157644039660933/

Sony Z1 Compact Z1 – https://www.flickr.com/photos/gavinfabl100/sets/72157644028694521/

Sony Xperia Z1 – https://www.flickr.com/photos/gavinfabl100/sets/72157644039246935/

Sony Z Ultra – https://www.flickr.com/photos/gavinfabl100/sets/72157644083052095/

Sony QX100 – https://www.flickr.com/photos/gavinfabl100/sets/72157644035811453/

Sony QX10 – https://www.flickr.com/photos/gavinfabl100/sets/72157644035335185/

Huawei Ascend P6 – https://www.flickr.com/photos/gavinfabl100/sets/72157644028833151/

Nokia Lumia 1520 – https://www.flickr.com/photos/gavinfabl100/sets/72157644035105534/

Nokia Lumia 1020 – https://www.flickr.com/photos/gavinfabl100/sets/72157644035516523/

Nokia Lumia 925 – https://www.flickr.com/photos/gavinfabl100/sets/72157634991010769/

Nokia Lumia 620 – https://www.flickr.com/photos/gavinfabl100/sets/72157644083348093/

To see the sets in one indexed page click here – https://www.flickr.com/photos/gavinfabl100/sets/

So which phone is your winner?

Samsung looking to grow its retail operations, expand further into education and declutter their software offerings

Samsung has announced it is expanding with its own stores, 60 of them in Europe, including the UK. Samsung has teamed up with Carphone Warehouse(CPW) in a 5 year deal, whereby 20 CPW stores in the UK will be refitted and maximised to have on display all Samsung’s mobile, tablet and other connected hardware.

The likelihood of CPW providing unbiased advice when it comes to your next upgrade is unknown, but don’t be surprised if you are recommended a Samsung phone.

In all honesty, this could be a positive step to give people the full experience of the products prior to purchase. And then provide the same after sales service as Apple would be the next welcome step.

Samsung has also branched further into the education market tweaking it’s Note 10.1 2014 into an education version which allows access to Google’s special education software and services.

There is also mutterings that as part of the Samsung and Google 10 year cross licensing deal, Samsung might be removing some of its own software that takes up memory and resources.

Samsung to launch 4 new tablets at start of 2014

One of SamMobile’s sources claims that Samsung is planing to release a total of four new tablets in the first quarter of 2014 alone in an apparent effort to improve upon the gains that it’s made over the last year in global tablet sales. SamMobile says that it can only say for certain that Samsung will release the Galaxy Tab 3 Lite in Q1 2014, although it suspects the company might also release a 12.2-inch version of its Galaxy Note tablet and a 13.3-inch tablet that may dual-boot with both Android and Windows.

This should come as no surprise. Samsung seems to release a plethora of devices at an alarming rate.

Why did Microsoft offer Samsung $1bn ?

Microsoft is rumoured to have offered Samsung a $1bn deal to continue producing windows phones. But if this is true why would Microsoft offer this incentive?

Simply Samsung has decent manufacturing resources. Also by getting Samsung to manufacture for the Windows Phone platform, android users might be more willing to try and move to a different platform. Also, if Microsoft can draw Samsung away from android, that will weaken that operating system. Google might have to look more to LG and Asus.

So what would be the advantage for Samsung. A huge payout and more domination across another operating system and the ability to destroy its competitors.

Samsung merges it’s camera and wireless divisions – viewpoint

Samsung has announced that it has merged its wireless division with its camera division to help share idea, problems and resources. This makes total sense as phones steadily replace standalone cameras including DSLRs.

So let’s hope Sony follows suit. It makes great cameras, but it’s phones aren’t of the same level. For example the Z1 boasts a 20mp sensor, which when I reviewed did not produce consistent results.

2014-15 could produce some really exciting phones with terrific photo abilities.

Samsung & Phillips offices raided

Samsung and Philips have confessed that they were raided recently by European Commission inspectors.

The Commission said it was concerned these firms had colluded in restricting online availability of some products in a bid to drive up prices.

Both Samsung and Philips said they were co-operating with the authorities.

The alleged offence would be in breach of European competition rules.

“The Commission has concerns that the companies concerned may have violated EU antitrust rules that prohibit anticompetitive agreements or concerted practices,” it said in a statement.

I recall at launch the Samsung Note 3 costing as much as £649. Now on Amazon for £499.

And if retailers didn’t cooperate with higher launch prices, stock might have be an issue for them.

Anti competitive or reasonable practise ?

Breaking news – Apple wins $290 million from Samsung in patent retrial

Samsung will be paying an additional $290 million in damages to Apple. A jury in California on Thursday said that the Korean smartphone manufacturer owed Apple $290 million for infringing upon its intellectual property. Apple had asked for $380 million in damages, so the jury’s reward is a good outcome.

Samsung had said that it should only pay an additional $52 million to Apple, so the jury’s verdict is a success for a Apple. Samsung has already paid $600 million to Apple after a jury found it guilty of patent infringement in 2012, which means that the total damages the company will have to pay to Apple will be $890 million for this patent case alone.

But will it matter to Samsung who makes a huge amount of money every day and now has market share.