I received an email from Samsung with an offer to pre order the Galaxy K Zoom and get a free case worth £20.

So I clicked on the link in the email and ordered the phone. I’ve had the phone nearly two weeks and no free case has arrived. I have called several times to Samsung customer support. Whilst the staff are friendly and even the supervisors and being honest with the situation, the fact remains I still don’t have a free case.

So what has happened. Well Samsung’s ordering system failed to acknowledge the free case in the order. According to Samsung, it is a right mess as there are no cases to give to customers. And no cases apparently got sent to any customers who pre ordered.

Well, actually that’s not true as I know of one person who did get the free case. I explained to Samsung that I knew of one person who did get the free case. They were speechless. An even bigger mess although at least they have admitted there is a problem. But on the whole 66 customers who pre ordered the phone don’t have their free cases.

So Samsung offered me a £20 estore voucher. I declined as most items are overpriced on the store anyway. I said how about a free spare battery or £20 refunded in to my bank. They are considering both these options. Personally, a free spare battery would be most useful and probably save Samsung’s face from further embarrassment.

In the meantime, I know that Samsung are trying to source cases. So if you are reading this and can produce a £20 case for the K Zoom, let me know and I will put you in touch with Samsung HQ.