I thought I would be helpful and contact LG Customer support with all the bugs I have discovered with the G4 and  those that also impact the Watch Urbane.

I also asked where I could buy a battery for the G4 along with the charging kit. Let’s not forget that in the USA, LG are offering G4 owners a free battery and charging kit and a 32gb micro sd card. You can also buy extra backs in different colours. 

Around 3 weeks has passed, and LG customer support cannot progress any of my bugs as they are not in possession of a G4, to replicate and confirm problems, following which something might occur. I’m speechless over this. 

Then we get to the bugs. One of which is repairable if I send my phone back in for repair. Very funny not. It’s a brand new phone, so my solution is that they can take back my phone and give me a brand new working phone. Except,  this won’t fix this issue, a software update more than likely will. 

The removable battery is flouted as a selling point of the G4 versus other phones like the Samsung Galaxy S6 that have moved to an internal battery that is non user removable. LG customer support informed me that LG Korea decided not to sell or send batteries to the UK. If you could buy and then use a third party battery you invalidate your warranty!

So I’ve elevated the above to within LG and wait their response. On the plus side, LG customer support is reachable with ease by telephone and they do call you back. 

UPDATED – Well, I didn’t expect a response at 6pm on a Friday, but the Head of LG Mobile UK has personally responded and has started to address all my points. The email was about 3/4 A4 in length. As my website signature was not used the content is private currently. Once, I have less sensitive data to share, I will update this post again. I will say just one thing, customer support now have a G4.