The Samsung Galaxy K Zoom really is a niche device.

How niche?

Well twice I’ve phoned Samsung support and on the first call not only did they not know or even have heard of the phone, it wasn’t even listed in their computer so they had to call me back.

And that was even after I gave them the model number as well.

The second call was the same affair.

Now if you ring Samsung and have a S5 there is a dedicated extension!

However, both times Samsung support did call me back once they worked out how to resolve the problem.

Now for those that pre ordered the K Zoom with the offer of the free case which has not arrived nearly two weeks after phone arrived, I should have the answer tomorrow from Samsung as to where these free cases are.