Recently I’ve had a rocky experience with Three UK. It took them one month to fix my local mast and judging by other mast repairs it seems that length is of time happens regularly. If only Three had been upfront in the beginning with the time frame and not kept promising 24 hours later it would be fixed. Still, the one month free line rental and free signal booster helped compensate. The signal booster is brilliant.
During this downtime, I ended up speaking to several people at head office in the UK. They told me that everybody over the next 18 months would be contacted to change their plan to one of the newer ones. No exceptions.
We then discussed tethering abuses where people would download crazy amounts of data and not think it was out of order. We are talking tethering around 300gb plus per month. You can see why Three is having to restrict tethering to just 4gb.
However, I was also told that there was another type of customer who tethered a lot of data and these were ones who would really suffer with all the changes. These were customers where at their home address there was no fixed line broadband, or any other broadband other than that provided by the 3 mobile Internet tethering to the entire family household. Usage was high again from 100gb and upwards but by removing this facility would be causing a real hardship. Often these locations were remote too.
Personally I use upto 5gb data a month and might tether up to 500mb on some months. Has Three’s new terms affected you?
Gavin's Gadgets & Photography 
I have never previously had sudden restrictions and changes of terms amended on any contract and if they can make changes like this now they can make further changes in the future. When I signed up with Three they had a fast network and now two years on where other networks have widespread 4g and 60mb+ speedtests I struggle to get 10mb in London and the 4g very limited. I will almost certainly move on when the time comes if not sooner.
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I was so tempted to move to EE. But it would cost more. Also the home signal booster three gave me makes indoor reception incredible. Before it was one bar or nothing.
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I have yet to receive any notification from 3 of a change to my contract?! I have the One Plan with tethering.
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Best keep quiet then. Apparently everyone will in time get contacted.
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I’m on EE and Vodafone. I probably use about 4gb on tethering for business as i am a mobile worker. Home broadband usage is about 100gb per month. I assume if Three impose new terms you can cancel your account.
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Easily.
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Why don’t we complain to ofcom pr consumer etc. I have 2 contracts but they both will be gone soon.
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