From a thread over at Reddit.com. OnePlus responds as follows (apologies for language used)

“Guys seriously, you cannot put more pressure on us because we’re already f**king panicking over this shit. Sorry for the language. Having a touch screen phone with a non-working touchscreen is death to a company. We’re not idiots, we understand this very well. Right now we have 2 issues categorized as “holy f**k if we don’t fix this we’re dead” – customer support and touch screen issue. Trust me on this one, we’re taking it super duper serious and have significant amounts of man-power dedicated to both of these issues.”

For a company to respond is such a manor is a shame and clearly highlights it has some serious issues to resolve and fast.

Source- http://www.talkandroid.com