Three in Touch WiFi calling app – impressions on both iOS and Android

Yesterday, I posted about the new Three UK inTouch WiFi calling app. Details https://gavinsgadgets.wordpress.com/2014/07/30/three-uk-launches-intouch-app-wifi-calling-over-the-internet-links-for-ios-and-android/ with download links for both platforms.

To recap the app does the following –

– Call and text whenever you’re on Wi-Fi, even where there’s no signal.
– Free App, just download and activate.
– No extra charges. Calls and texts come from your monthly price plan or Pay As You Go credit.
– Make and receive calls using your normal Three number to anyone on any network.

So what is the user experience like. Well I installed the iOS version on my wife’s iPhone 5S and the android version on my LG G3. And it works as advertised. Except, the android version is so much easier to use than the iOS app. And here’s why. I called my wife and she could not work out how to answer the call. Her phone was ringing and there was a message on the lockscreen. So first attempt was a fail. It turns out you have to unlock phone using Touch ID, open the inTouch app and then tap to answer the call. So so cumbersome. So my wife called me on my G3. I just swiped the phone icon to answer. Now thats much simpler.

To make calls over wifi, you have to open the app and dial your contact. I have tried making several calls and every time the caller at the other end said the audio was fine. However, it did sound a bit metallic on my side. You can also send messages over wifi but the messages are confined to within the app and do not integrate in to the standard SMS app. A bit odd was I had a number of text messages showing in the app and I have no idea why or where the app obtained the information.

So now, I can use my phone in all the dead spots inside my home via this app and despite any flaws with the methodology it is definitely going to get a lot of use.

Update – the messages seem to have integrated just fine with the sms LG app.

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