Situation 1 –
I bought the Samsung Galaxy K Zoom via Samsung’s estore. There was an offer of 10% off the retail price. £400 less 10% equalled £360. Sounded good. Less than 2 weeks after going on sale, Samsung’s estore now offered 20% off but no free case. The case is worth £20 apparently although it’s not arrived yet and according to Samsung support they don’t exist either due to an internal mess. Anyway, 20% off £400 is £320. Actually the discount is 19.66% as the new price is £321.
So a quick phone call to Samsung estore customer service, mentioning the price difference and asking what they could do to bridge the gap. Answer, nothing. Well that’s not quite true. I am within my 28 days no reason required to return my current K Zoom, and then re order another one at the lower price. So Samsung would be paying the return postage and postage to send out new order. Now is that logical or what ?
Situation 2 –
Samsung emailed me offering me 6 free video rental vouchers. Yippee. That was excellent. Except you need to use their video hub app to redeem. Guess what? There is no video hub on the Samsung Galaxy K Zoom. I phoned Samsung customer service and they didn’t know what to do. Logical or what ?
Does anyone have the solution to this ?
Gavin's Gadgets & Photography 
Putting my Spok head on and having a ‘Logical’ moment I would say the solution is simple Gavin…..
Like you have already mentioned ~ send it back at their expense and order it again for the cheaper price with no issues.
At least then you will free of the current issues and weirdness of Samsung’s lack of actions.
LikeLike
That’s exactly what I’ve done. Didn’t want to do it this way.
LikeLike
Individuals are logical but organisations are irrational. And this case Samsung is irrational and ineffective. I suggest you mark it up as bad experience and move on. Not worth the personal hassle.
LikeLike