Something is changing. Apple is slowly introducing more charges for accessing its support. Appleinsider is reporting that online support chat will now cost $19 per incident once your apple care coverage has lapsed. Actual telephone support chat is even more expensive.

Is this fair to charge for access to online chat as well? I’m not so sure. How would you feel if genius appointments became chargeable if outside the initial 90 days? Would this make you think twice before buying a product or accepting it as it is ?