Tag Archives: amazon refunds

In response to the Oh So Good Service By Amazon

Yesterday I wrote an article about the good service I received from Amazon. Reader, Mike Paterson replied as below with a great comment.

“There was once a jolly and loveable farmer who had a big and beautiful apple tree that bore the most profound bloom of spring flower and summer fruit.
No other tree in the vicinity could bear produce as beautiful and plentiful with a taste above all other apple.
The locals called on the farmer night and day to first admire and choose which Apple they desired before placing their orders for the scrumptious fruit.
They always commented everything the farmer did from first taking their order to coming round to their property and delivering the apple were exceptional.
He was quick and made sure each apple was wrapped individually to protect from bruising.
Everyone was very happy. “My our Farmer is a grand man. He provides a very fast exceptional delivery to us of such a lovely apple. He is indeed a very fine man”.

You see, the town itself was poor but rich in love. Everyone struggled to get by but they tried to help others not so fortunate.
Locals helped the orphanage and cared for those unwell.
Yes, they all gave a small donation of their hard earned money to help in looking after the unfortunate and needy.

However, it came to pass some time later the locals found out the farmer was not all that he seemed to be.
He would use every trick in the book to make sure he gave the least amount of money to those in need of help.
His greed to better his pocket was above the poor.
The locals were so outraged of his actions they stormed up to his farm and asked him why he would do such an unkind thing to those who could not defend or assist themselves.
In reply the farmer simply said “I have not done anything wrong. I have given money just like all of you”.
“But you could have given more” came back their reply.
The farmer looked at them all, with outstretched arms and a sorrowful face he told them “We all have to look after ourselves. I am only looking after my family just as each one of you do the same”.

However, by now the locals had realised, the farmer was not the same as the rest of the towns people.
Never again would they trust the farmer and never again would they buy his produce.

The Oh So Slick Service by Amazon

If you read my blog 5 days ago, Amazon were not in my good books.

In a nutshell, the package did get delivered, and to my utter surprise, a manager to call to explain what they had done and what was going to happen and by when. A friendly person too.

Move forward, and one of the items had to be returned from the order. This process was so simple. You log into your account. Select under order details the return box. Select you are happy to drop off at a Collect Plus (Spar supermarkets in my part of the world) and Amazon then takes you to a screen to print off the return label and label for placing inside the box.

I got my wife to take the box to the Spar supermarket yesterday. She texted me to say she had just dropped item off. The process in the Spar supermarket is simple. You go up to the counter, they scan the box and give you a receipt. 30 seconds flat, it’s all over.

So my wife has texted me, and less than 5-10mins later I had received an email from Amazon, who confirmed they had already processed the refund.

We may hate Amazon’s ethics and values, but the end user experience is second to none in this instance.