To recap on my 3 week lack of Three UK service click here. That post has been updated several times already.

So here we are days later and this is the current position. There is still no service or network or anything from Three UK. In the meantime, I have done the following –

– I spoke to Three UK in the UK. The Indian call centre transferred me immediately back to the UK to speak to someone who could help. Three have agreed to refund one month line rental on my two sim only contracts and credit my pay as you go sim with £10. Also arriving today in the post is the Three signal booster box. This was sent free on the proviso that if I do move to another network I have to return it.

-Many of you said just move to EE. Better service, better network coverage and faster Internet speeds. And from my research this should be the case. But to play it safe I ordered a pay as you go EE sim which arrived in the post today. I duly swapped sims only to find there was no service and no network showing with the EE sim. So I called EE customer services, which was easy to do, and did a proper check on the network and guess what, it was showing as out of action too.

So at the moment, it makes no difference to change networks, and if I had been with EE the problem would have been identical. If I stay now with Three, I in theory will have a good indoor signal, acceptable outdoor service and will be currently saving £10 per month in total versus the EE price plans.

If I move to EE, as mentioned above it will cost me with all 3 sims an extra £10 per month in total but I would get better coverage and faster mobile Internet speeds but a cap of Internet usage.

Update at 3pm – Three sent the signal booster box via dpd so it arrived today. It was so simple to set up. Just ethernet cable into existing router, plug in special sim card and power lead. Wait 10 minutes for it to set itself up and for the first time ever since living on Dartmoor I have more than one bar of reception indoors. In fact in the kitchen which was normally a dead zone, my Note 4 has 4 bars of signal and my wife’s iPhone 5S manages 3. We’ve tried texting and calling several people and it’s a seamless service. The network is still out of action outdoors but at least indoors is a dream now.
For the time being, I am staying with Three UK as it is cheaper and hopefully still offer me acceptable data allowances and speed.